Terms and Conditions of Sale of a Pet Cat

1 Scope

This document and its appendices form the Terms and Conditions of Sale for BelleAyr Ltd’s customers.

If you have purchased an active cat you will have received an additional document with terms relevant to active animals. If you have not received this please contact us at info@belleayr.com and we will send a copy. Payment, or part payment, of an invoice to BelleAyr Ltd indicates that you accept and agree to abide by these terms.

We reserve the right to update and amend these terms in accordance with new legislation or change of service.

2 Formation of Contract

The issue of an invoice, correspondence regarding an animal, acceptance of an enquiry, or the granting of a temporary hold does not create a contract of sale. No contract of sale exists between the purchaser and BelleAyr Ltd until:

1. The animal has been reserved in accordance with Section 4 (a reservation does not constitute a completed sale);
2. All required payments have been made in accordance with the invoice; and
3. BelleAyr Ltd has confirmed the sale.

Until that point, BelleAyr Ltd reserves the right to withdraw the animal from sale, refuse a reservation, or decline to proceed with a sale.

3 Payment

Invoices are due on receipt unless otherwise agreed and noted on the invoice.

We may require a Reservation Payment and may offer interest-free payment by instalments.

The amount and due date of each payment shall be shown on the invoice.

Failure to make any payment by its stated due date may result in the cancellation of the reservation, the termination of the proposed sale, and the re-advertising of the animal.

Any reservation cancelled due to non-payment shall be treated as a purchaser cancellation for the purposes of Section 12.

Boarding fees are invoiced monthly and are due on receipt.

If an animal is to be sterilised then the full purchase price of the kitten must be received at least 48 hours prior to the booked date of sterilisation. A vet cancellation fee of £50 will be charged if sterilisation has to be cancelled due to lack of payment.

No animal will be released until all outstanding balances, including vet and delivery fees, are paid.

Failure to pay any outstanding balances (purchase price, shipping costs, or other) prior to the agreed release date of the animal shall result in the cancellation of the reservation or sale and the re-advertising of the animal. Any refund shall be determined in accordance with Section 12.

4 Reservation of an Animal

An animal shall only be regarded as reserved once the reservation payment specified on the invoice has been received in cleared funds and acknowledged by BelleAyr Ltd.

For the purposes of these Terms and Conditions, "Reservation Payment" means the first payment identified on the invoice as being required to reserve the animal.

Until the Reservation Payment has been received, BelleAyr Ltd reserves the right to continue marketing the animal, maintain waiting lists, respond to enquiries, and discuss a potential sale with other prospective purchasers.

Once an animal has been reserved, BelleAyr Ltd will remove it from active sale and will not knowingly offer it to another purchaser unless the reservation is cancelled or otherwise terminated in accordance with these T erms and Conditions.

5 Temporary Hold Prior to Reservation

Upon issuing an invoice, BelleAyr Ltd may place a temporary hold on the animal for a period of two hours from the time the invoice is issued.

During the temporary hold period, BelleAyr Ltd will not knowingly accept a reservation payment from another prospective purchaser for the same animal.

The purpose of the temporary hold is solely to allow the intended purchaser a reasonable opportunity to review the invoice and make the required reservation payment.

If the reservation payment specified on the invoice is not received within the temporary hold period, the hold shall automatically expire without notice.

Upon expiry of the temporary hold, BelleAyr Ltd may continue advertising the animal, respond to enquiries, arrange viewings, maintain waiting lists, and negotiate with other prospective purchasers.

The temporary hold does not constitute a reservation of the animal and does not create a contract of sale.

6 Post Purchase Communication

Photographs of your animal will be provided before purchase and departure. Photographs and videos can be provided via email, WhatsApp and Facebook.

All such media are copyright (c) BelleAyr Ltd and may not be copied or distributed without the written permission of BelleAyr Ltd.

You will be kept informed of any significant progress in your animal’s development or medical treatment. Contracts and T erms and Conditions of Sales may not be copied or distributed without the written permission of BelleAyr Ltd. Your animal’s parents are DNA tested by MyCATDNA. Copies of these reports are available on request.

7 Delivery / Collection

Courier Arrangements

1. At the buyer’s request, we can arrange delivery through a third-party, DEFRA-licensed animal transport provider (“Courier”).
2. Delivery charges may be invoiced separately. Any estimated costs will be shown on the animal’s invoice before payment is taken.

Pre-Departure Veterinary Check

3. For all international shipments (outside the UK) and for domestic shipments where the animal has been neutered, our veterinary surgeon will carry out a pre-departure health examination.
4. If the vet certifies that the animal is not fit to travel, we will delay or cancel shipment and refund the delivery fee (but not the purchase price) or offer a new date, as agreed with you.

Transfer of Risk

5. Risk in, and responsibility for, the animal passes to the buyer at the moment the animal is physically handed to the Courier (whether the Courier was appointed by you or arranged by us on your behalf).
6. From that point onwards—including all time spent in vehicles, at airports, in holding facilities, or in mandatory quarantine—we are not liable for any illness, injury, loss or death, except where caused by: a) our own negligence before hand-over, or b) a breach of our statutory obligations that cannot lawfully be excluded.

Courier’s Responsibilities

7. The Courier is responsible for ensuring that all travel crates, welfare checks, and paperwork (including export, import and quarantine documentation) meet legal requirements.
8. Any claims arising from the Courier’s acts or omissions must be pursued directly with the Courier or the relevant insurers.

Departure / Collection Dates

9. All departure or collection dates remain “subject to veterinary clearance”. We will confirm a new date promptly if clearance is delayed.

8 Kitten Pack

With your kitten you will receive a welcome pack which typically consists of:

1. TICA Club Registration
2. Vaccination book
3. Four weeks free insurance with Pet Plan (if appropriate)
4. Receipt of sale and transfer of ownership
5. Gifts and food (only if delivery is by road)

The exact contents may vary.

The documentation contains all the original signed documentation you will need should you wish to Cat Club register with FIFe, TICA, WCF or for your pet's insurance. It is released with the kitten and not before (some pedigrees may be posted if we have not received them prior to departure).

9 Kitten Insurance and Vaccinations

For kittens under 12 months old, sold within the UK, we provide four weeks of free Pet Plan insurance registered and activated the day before departure. Pet Plan provides up to £4,000 Veterinary Fees cover to new owners.

To extend the insurance beyond the four week period you must opt-in with Pet Plan during the initial four weeks. Pet Plan insurance requires the following vaccination status for kittens:

• Conventional (i.e. not homoeopathic) vaccinations will be used, and administered by a veterinary surgeon.

• All kittens sold at the age of 12 weeks or older will have been given at least their 1st vaccination and thereafter appropriately vaccinated in accordance with a veterinary surgeon’s advice.

• Where appropriate a vaccination certificate must be given to each kitten buyer and this must be signed by a veterinary surgeon and show the date(s) the vaccination(s) was given. Where a second vaccination is given, having two different vaccine brands is seen as ‘off licence’ and is common practice when there is a shortage of vaccines. There are no issues with the effectiveness of this, or with insurance companies accepting two different vaccines, provided that the vet issuing the second vaccination is fine with it.

10 Transfer of Ownership

The ownership of the animal remains with the main care provider, BelleAyr Ltd, until the animal is resident with the new owner.

Transfer of Ownership shall be deemed to have occurred once the new owner is in possession of the animal and a copy of the Transfer Certificate has been provided via email (or by post if required).

If at any time the purchaser is unable or unwilling to keep the animal, the purchaser agrees to notify BelleAyr Ltd before transferring ownership to another person. BelleAyr Ltd shall have the first opportunity to assist with, arrange, or undertake the rehoming of the animal.

The purchaser shall not knowingly place the animal in a rescue centre, animal shelter, pet shop, dealer, or commercial reseller without first offering BelleAyr Ltd the opportunity to take back or assist in rehoming the animal.

11 Boarding

We are a licensed boarding facility and can offer complimentary short term boarding for cats purchased from us. For health reasons we do not offer boarding to animals other than those sold by us.

Longer term boarding may be arranged for a fee. If appropriate this will be agreed and invoiced separately.

12 Purchaser Cancellation, Refunds and Returns

The purchaser acknowledges that animals are unique living creatures whose marketability and value may change over time, and that BelleAyr Ltd may suffer loss where an animal has been reserved and the purchaser subsequently cancels the reservation.

If a purchaser cancels before making a Reservation Payment, no monies shall be due and the animal shall immediately become available for sale. If a purchaser cancels after making a Reservation Payment, BelleAyr Ltd may retain all or part of any monies paid by the purchaser to compensate for losses reasonably incurred as a result of the cancellation.

Such losses may include, but are not limited to:

• Loss of marketing opportunities whilst the animal was reserved;

• Reduction in the eventual sale price of the animal;

• Additional boarding, feeding and care costs;

• Veterinary costs incurred specifically in anticipation of the sale;

• Administrative and marketing costs.

The first £250 of any Reservation Payment (or the full amount of the Reservation Payment where that payment is less than £250) shall be retained as a contribution towards administrative, marketing and reservation costs.

Where BelleAyr Ltd's reasonably incurred losses exceed £250, BelleAyr Ltd shall be entitled to retain additional sums from monies paid by the purchaser up to the value of those losses.

Any remaining balance shall be refunded within 30 days of cancellation.

Nothing in this section affects any statutory rights that cannot legally be excluded.

13 Violation of Terms: Withdrawal from Post Sales Support

We offer post sales support on all our cats / kittens and will happily answer questions or concerns from our clients.

However, should you violate our terms, provide us with misleading information or violate our Bullying and Harassment Policy, then we will withdraw from all post sales communication once the animal has left our premises.

14 Violation of Terms: Withdrawal from Sale

Should we withdraw a kitten before it is released to you due to a breach of these Terms and Conditions or our Bullying and Harassment Policy (Appendix 1) by yourselves, then payment refunds are subject to review and then are processed within 30 days.

Should we withdraw a kitten before it is released for any reason other than a violation of our T erms and Conditions or Policies, then you will be offered either a full refund of what you have paid to date or the option of another kitten.

Appendix 1: Bullying and Harassment Policy

Scope Belle Ayr Ltd. works with a wide variety of individuals, professional organisations and animals as part of its activities. These are all covered by this policy.

These parties and activities include, but are not limited to:

• Looking after animals

• Selling Animals

• Visitor Appointments

• Video Conferencing

• Company Staff

• Clinical Staff

• Support auxiliaries, including third parties acting on behalf of Belle Ayr Ltd.

• Customers and prospective customers The purpose of this policy statement is:

• To prevent bullying, inappropriate behaviour and harassment between Belle Ayr Ltd. employees, outside organisations, support auxiliaries (who are a part of our organisation or take part in our activities), customers and prospective customers.

• To ensure bullying, inappropriate behaviour or harassment is stopped as soon as possible if it does happen and that those involved receive the support they need.

• To provide information to all parties about what we should all do to prevent and deal with bullying, inappropriate behaviour and harassment.

What is bullying, harassment and inappropriate behaviour?

Bullying and harassment is offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power through means that undermine, humiliate, denigrate or injure the recipient. Bullying and harassment can include the use of personal strength or the power to coerce through fear or intimidation, not necessarily from someone in a position of authority. Bullying, inappropriate behaviour and harassment may be physical, verbal or non-verbal. It can include conduct that is not face-to-face, including text message, phone, email and social media.

Examples of bullying, inappropriate behaviour and harassment include: • Physical or psychological threats.

• Inappropriate or unreasonable demands or repeated demands.

• Misleading, overbearing and intimidating levels of communication.

• Unsubstantiated, inappropriate derogatory remarks about a person or their performance.

• Expecting a party to do something they are not legally permitted or out-with their control or contract to do.

• Persistently picking on people.

• Setting a party up to fail by overloading them with work or setting impossible deadlines.

We recognise that: Bullying, harassment and inappropriate behaviour cause real distress and affects a person’s health and development.

Responding to bullying, harassment & inappropriate behaviour

We will make sure our response to incidents of bullying takes into account:

• The needs of the person being targeted.

• The needs of the person displaying inappropriate behaviour.

• Our organisation as a whole.

Action taken: We will take action in accordance with our T erms and Conditions and organisational procedures. Confirmation notification of action will be issued by email and a physical copy will be sent by recorded delivery.

No further communication will be issued by social media, text, phone or standard email.